Tech Support
How can text and data mining activity be audited?
The COUNTER Code of Practice includes an Access Method called TDM, which is used to report on text and data mining activity, for example through a specific API. The Code…
GDPR and COUNTER reports
A fun puzzle crossed my desk recently, and I thought it would make a good tech support post. This is a question about the General Data Protection Regulations (GDPR) in…
Low usage?
We’ve had quite a few questions in recent months from libraries and publishers who’ve noted a decrease in usage. The first question we always ask is, of course, whether they’re…
Harvest season
“I’ve set up my system to harvest COUNTER Reports on the 15th of each month but I keep seeing errors. Why can’t I download my reports?” “Why did Release 5.1…
Protecting the COUNTER API
The internet is a dangerous place. Internet traffic is full of automated bots, scripts, and other malicious actors. Therefore it is legitimate to protect any resource that is exposed to…
Aggregated content: Data Types and Parent Data Types
What is aggregated content, anyway? We use the word aggregated a lot in COUNTER! Individual pieces of content (items) are often aggregated into titles, and titles and items are often…
New guide linking hosts, reports, and data types
You loved our recent guide comparing reports to standard views. Tasha’s put together a similar document for you, on another tricky question. As we say in the Friendly Guide to…
How to load .tsv files into Excel
Tabular versions of COUNTER reports are typically delivering in .tsv (tab separated value) format. We often get asked how to load .tsv files into Excel. While Microsoft offers plenty of…
New guide on comparing reports and standard views
We have prepared a new downloadable guide on comparing reports and standard views. This guide expands on what we shared earlier this year in our post Choosing the right COUNTER…