Tech Support
Harvesting multiple reports
We know that some report consumers (libraries) want to collect or harvest lots of reports at one time. That can cause some difficulties where report providers (publishers, aggregators) have rate…
Audit extensions: what happens when they expire?
Following on from our post earlier this year about audit extensions, this post explains what happens when they expire. In February we shared a post about audit extensions as we…
Choosing the right COUNTER report
Anyone who’s attended one of Tasha’s presentations in the last three years knows that she always recommends using the COUNTER Reports rather than the standard views. We built Release 5…
COUNTER API Exceptions: managing empty reports
This blog post from the CELUS team helps to outline common errors in Exception codes when harvesting ’empty’ COUNTER reports using the COUNTER API (sushi) protocol. COUNTER’s Exception codes were…
Audit extensions as we transition to Release 5.1
COUNTER has always had rules for granting audit extensions. As report providers transition between Release 5 and Release 5.1, we recognise there needs to be some flexibility. In this tech…
Managing ‘Reporting Period Total’ in JSON format
The Code of Practice allows for different facets of granularity in reporting usage metrics. One of those facets is whether usage is reported month-by-month, or as the sum of all…
Counting usage for Tables of Contents
Release 5.1 brought usage tracking for books and reference works into line with that for other data types like journals and multimedia, but there are still some complexities. This post…
Syndicated usage reporting and GetFTR
Earlier this year, we released best practice guidance about reporting usage of content that is syndicated and available on multiple platforms. Syndicated usage reports allow publishers to understand which syndication…
Choosing the right COUNTER metric
One of the most common questions people ask us is which metric libraries should be using to assess return on investment. As it says in our FAQs, that depends on…