Tech Support
How to load .tsv files into Excel
Tabular versions of COUNTER reports are typically delivering in .tsv (tab separated value) format. We often get asked how to load .tsv files into Excel. While Microsoft offers plenty of…
New guide on comparing reports and standard views
We have prepared a new downloadable guide on comparing reports and standard views. This guide expands on what we shared earlier this year in our post Choosing the right COUNTER…
Exception codes for when legacy data don’t exist in R5.1 reports
In a recent post we described how a publisher should signal that it has moved from Release 5 to Release 5.1 in their COUNTER API (sushi) responses, using Exception code…
Exception codes for when R5 reports are no longer available
In recent weeks the Code Team has been talking about which error code is the best one to use when publishers stop offering Release 5 reports. Some publishers have already…
Harvesting multiple reports
We know that some report consumers (libraries) want to collect or harvest lots of reports at one time. That can cause some difficulties where report providers (publishers, aggregators) have rate…
Audit extensions: what happens when they expire?
Following on from our post earlier this year about audit extensions, this post explains what happens when they expire. In February we shared a post about audit extensions as we…
Choosing the right COUNTER report
Anyone who’s attended one of Tasha’s presentations in the last three years knows that she always recommends using the COUNTER Reports rather than the standard views. We built Release 5…
COUNTER API Exceptions: managing empty reports
This blog post from the CELUS team helps to outline common errors in Exception codes when harvesting ’empty’ COUNTER reports using the COUNTER API (sushi) protocol. COUNTER’s Exception codes were…
Audit extensions as we transition to Release 5.1
COUNTER has always had rules for granting audit extensions. As report providers transition between Release 5 and Release 5.1, we recognise there needs to be some flexibility. In this tech…