Tech Support
Protecting the COUNTER API
The internet is a dangerous place. Internet traffic is full of automated bots, scripts, and other malicious actors. Therefore it is legitimate to protect any resource that is exposed to…
Aggregated content: Data Types and Parent Data Types
What is aggregated content, anyway? We use the word aggregated a lot in COUNTER! Individual pieces of content (items) are often aggregated into titles, and titles and items are often…
New guide linking hosts, reports, and data types
You loved our recent guide comparing reports to standard views. Tasha’s put together a similar document for you, on another tricky question. As we say in the Friendly Guide to…
How to load .tsv files into Excel
Tabular versions of COUNTER reports are typically delivering in .tsv (tab separated value) format. We often get asked how to load .tsv files into Excel. While Microsoft offers plenty of…
New guide on comparing reports and standard views
We have prepared a new downloadable guide on comparing reports and standard views. This guide expands on what we shared earlier this year in our post Choosing the right COUNTER…
Exception codes for when legacy data don’t exist in R5.1 reports
In a recent post we described how a publisher should signal that it has moved from Release 5 to Release 5.1 in their COUNTER API (sushi) responses, using Exception code…
Exception codes for when R5 reports are no longer available
In recent weeks the Code Team has been talking about which error code is the best one to use when publishers stop offering Release 5 reports. Some publishers have already…
Harvesting multiple reports
We know that some report consumers (libraries) want to collect or harvest lots of reports at one time. That can cause some difficulties where report providers (publishers, aggregators) have rate…
Audit extensions: what happens when they expire?
Following on from our post earlier this year about audit extensions, this post explains what happens when they expire. In February we shared a post about audit extensions as we…